Frequently asked questions

Heyframes offers a wide range of photo printing and display solutions designed to help you showcase your favorite memories, artwork, and achievements.

Our products include custom framing, picture frames, photo prints, canvas prints, metal prints, acrylic prints, and more. Many products are available in both standard and custom sizes, with a variety of customization options depending on the product.

Whether you're looking for a simple photo print, a ready-to-use frame, or a fully customized display piece, we're here to help bring your vision to life.

Have something more custom in mind? If you don't see exactly what you're looking for on our website, don't hesitate to reach out. Backed by years of experience in custom framing and one-of-a-kind projects, our team can help with unique framing requests, specialty sizing, and other custom projects that go beyond the standard options available online.

Each display option offers its own unique look and feel.

Photo Prints are printed on professional luster photo paper and are perfect for albums, frames, gifts, or displaying on their own.

Canvas Prints offer a timeless, gallery-inspired appearance with a textured surface that works beautifully for family photos, landscapes, and home décor.

Metal Prints are known for their vibrant color, sharp detail, and contemporary appearance. With their sleek, frameless design and striking visual impact, they offer a modern way to showcase everything from family portraits and wedding photos to artwork and favorite memories.

Acrylic Prints provide exceptional depth, brilliant color, and a sleek, high-end appearance. The clear acrylic adds a striking sense of dimension to the image.

Framed Prints combine a professionally printed photo with your choice of frame, and optional matting and glazing, creating a finished piece that's ready to display right out of the box.

Not sure which option is best for your photo? Feel free to contact us. We're always happy to help you choose the display style that best fits your image, space, and budget.

Yes. In addition to our standard sizes, we offer a wide range of custom sizing options for photo prints, canvas prints, metal prints, acrylic prints, and custom framing.

Whether you're trying to fit a specific wall space, match existing artwork, or print an image in a unique size, we're often able to accommodate custom requests.

If you're looking for a size that isn't listed on our website, feel free to contact us. Our team will be happy to discuss your project and help you find the best option for your space.

With so many display options available, it's completely normal to be unsure which product will work best for your image.

The right choice often depends on the style you're looking for, where the piece will be displayed, and the overall look you'd like to achieve. Some customers prefer the timeless appearance of a framed print or canvas, while others are drawn to the vibrant color and contemporary style of metal and acrylic prints.

If you're deciding between a few options, we're happy to help. Send us your photo along with the approximate size you'd like to display, and we can provide recommendations based on the image, space, and desired look.

Yes. Our design tools allow you to preview your project as you customize it, helping you visualize different sizes, frame styles, mat options, and other finishing details before placing your order.

While on-screen previews are intended to provide a close representation of the finished product, slight variations in color and appearance may occur due to differences in screen settings and display devices.

We work hard to reproduce colors as accurately as possible, but it's important to remember that every screen displays images a little differently.

Factors such as screen brightness, device settings, and display technology can affect how colors appear on your phone, tablet, or computer. As a result, slight variations between what you see on screen and the finished print are normal.

Our goal is always to produce a beautiful, natural-looking print that stays true to the original image while taking advantage of the characteristics of the material you've selected.

We accept most common image file formats, including JPG, JPEG, PNG, TIFF, and PDF.

For the best results, we recommend uploading the original image whenever possible rather than a version downloaded from social media or shared through certain messaging apps.

If you're unsure whether your file is suitable for printing, our team will be happy to take a look and help determine the best option for your project.

Not all photos are shaped the same, so some images may not perfectly match every print size.

Depending on the size you select, a small portion of the image may need to be cropped to achieve the best fit. In some cases, alternative sizing options may be available that preserve more of the original image.

Our design tools will help you preview how your image fits within the selected size, allowing you to make adjustments before placing your order.

If you're working with a particularly important image and aren't sure which size will look best, we're always happy to offer guidance.

For the best results, we recommend using the original photo directly from your phone or camera whenever possible.

Photos that have been downloaded from social media platforms or shared through certain messaging apps may sometimes be reduced in quality, which can affect how large they can be printed. If you're unsure whether your image is suitable for printing, we're happy to help.

Simply email us your photo or send it through our Contact Us page, and a member of our team will personally review it. We'll help determine the best print size for your image and, when possible, explore available options to improve the final result.

Our goal is to help you get the best possible print from the image you have, so if we notice a potential issue with image quality, we'll do our best to offer recommendations before your order is produced.

Most orders ship within 2 business days of being placed.

Production times can vary depending on the product, order size, and level of customization, but our team works hard to complete orders as quickly as possible without compromising quality.

If you're ordering for a special occasion, event, or gift and have a specific deadline in mind, rush service may be available for select products.

Yes. We understand that sometimes you need a gift, event display, or special project completed on a tight timeline.

Rush service is available for many of our products. If you have a specific deadline, we encourage you to contact us before placing your order so we can discuss available options and turnaround times.

We'll always do our best to accommodate your schedule whenever possible.

Yes. We offer free local pickup from our showroom.

Simply select local pickup during checkout, and we'll notify you as soon as your order is ready.

We take great care in producing and packaging every order, but occasionally mistakes happen.

If your order arrives damaged or doesn't meet expectations, please reach out and send us a few photos of the issue. Our team will review everything and work with you to find the best solution.

At the end of the day, we want you to be delighted with your order. If something isn't right, we'll do our best to make it right.

Many of our products offer multiple hanging options, allowing you to choose the solution that best fits your space and installation preferences.

Available options vary by product and size, and may include choices such as D-rings with wire, cleat systems, and other professional hanging solutions. Available hardware options will be displayed during the ordering process whenever applicable.

Installation instructions and hanging recommendations can also be found in our hanging guide.

Most artwork can be hung using the hardware included with your order. Depending on the product and size, this may include options such as D-rings with wire, cleat systems, or other professional hanging solutions.

For detailed guidance on placement, hanging methods, and installation tips, we recommend reviewing our hanging guide.

If you're unsure where a piece will look best, we're always happy to offer suggestions. A quick photo of your space is often all we need to help point you in the right direction.

Most framed prints, metal prints, and acrylic prints require very little maintenance to keep them looking their best.

For routine cleaning, gently remove dust and fingerprints using a soft microfiber cloth. If additional cleaning is needed, a lightly damp microfiber cloth can be used on most surfaces.

To help preserve your artwork, avoid abrasive materials, rough cleaning pads, paper towels, and harsh cleaning products. We also recommend displaying artwork indoors and away from excessive moisture, heat, and prolonged direct sunlight whenever possible.

With simple care and normal indoor use, your artwork can be enjoyed for years to come.

For more detailed care instructions, please refer to the care guide specific to your product.

That's completely normal. With so many options available, it can be difficult to know which product will look best for a particular image.

If you're deciding between photo paper, canvas, metal, acrylic, or custom framing, send us your photo and tell us a little about where you'd like to display it. Our team can help recommend the option that best fits your image, space, and budget.

We've helped thousands of customers choose the right product for their photos, and we're always happy to share our thoughts before you place an order.

We're here to help, whether you're placing an order, comparing products, choosing a frame, or simply looking for a second opinion.

Our team has years of experience in custom framing, photo printing, and display solutions, and we're always happy to answer questions, review photos, and offer recommendations.

You can reach us by phone, email, or through the Contact Us page on our website. We'll do our best to respond promptly and help you create something you'll be proud to display.